MOES ZigBee & Bluetooth Mesh Smart Hub

International Shipping: To which countries does SmartNest Gear ship?

SmartNest Gear ships to over 100 countries all over the world. Shipping cost is determined by the weight & size dimensions of your purchased items, the distance between our warehouse globally(China, Dubai, etc. ) and your shipping address.

Delivery Time Estimates: How long will it take for my package to arrive?

The time it takes to receive your parcel depends on the country you live in, it usually takes between 9 and 15 days from the tracking number information provided via email by our Support Team. As part of our beta testers, preorder customers are the very first people in the World to receive our products; the preorders are divided between Super Early Birds (Day 1 of introduction) and Early Birds (until the end of the Preorder campaign).

Duty/VAT/import costs:

Customers are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order.

Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

Customers are also solely responsible to any duties, import taxes and brokerage fees imputable to repaired merchandise (the taxation if any will be on replacement parts and labour and transportation)

Shipment Confirmation & Tracking: How will I know when my order ships & can I track my package online?

As soon as our warehouse ships your order, we will send you an email notifying you that your package is en route. In this email we will include a tracking number from the logistic service provider.

In the following situations:

–parcel is refused at delivery by the customer and sent back to us;

–parcel stuck at custom clearance and sent back to us because of a lack of answer from the customer;

–parcel sent back to us if customer failed to claim their parcel after delivery attempt and non-delivery notice

the customer will have to pay additional shipping fees so we can ship the parcel a second time.

Will you mark my package as a gift so that I can avoid duty/VAT/import costs in my country?

We are sorry but we cannot mark your package as a gift since this is unlawful to your own country.

In case you are contacted by the customs, please send an e-mail to smartnestgear@gmail.com.

Payment Information

Shopping on SmartNest Gear official website is simple and sufficient. We accept a number of secured payment methods meanwhile your privacy and online security will be guaranteed.

PayPal

The most convenient payment method in the world.

SmartNest Gear primarily uses PayPal to process secure payments. through PayPal, we accept Mastercard, visa, American express, discover, and bank transfer (debit card).

Returns

Our policy lasts 30 days. If 30 days have passed since your item was delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Non-returnable items:

Gift cards
Downloadable software products
Intimate or sanitary goods
Hazardous materials, flammable liquids, or gases
To complete your return, we require proof of purchase.

Please do not send your purchase back to the manufacturer.

We only accept returns for items that are defective, damaged, or incorrect due to our error.

Refunds

Once we receive and inspect your returned item, we will notify you via email about your refund status. If approved, your refund will be processed and applied to your original payment method within 5–7 business days.

Late or missing refunds
If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card provider; refunds may take several business days to post.
If you’ve done these steps and still don’t see your refund, contact us at smartnestgear@gmail.com.
Exchanges
We replace items only if they are defective or damaged. For exchanges, please email us at smartnestgear@gmail.com.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive store credit equal to the return’s value. If the gift giver shipped the item to themselves to give to you later, the refund will be issued to the gift giver.

Shipping

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered return shipments.